Privacy notice

GarageIQ is an AI diagnostic tool for UK garages.

If you have a question about your information, email us at hello@getgarageiq.com.

Running the demo or starting a trial

Before the demo runs or you create an account, we ask for your email address. We also record which button you came in through, the page you arrived from and whether you left the marketing box ticked. We use these to run your trial and, if you left the box ticked, to email you about GarageIQ.

Your account

When you create an account, we collect your email address, garage name, labour rate and VAT status. We may also ask for your garage type, main type of work, number of technicians and postcode area. We use these to give you the service and to show prices at your own rate.

Your team

If you invite a colleague, we collect the email address you give us for them, and use it to send the invite.

Your diagnoses

We keep the questions you ask, the registrations you look up, the vehicle details that come back from the DVLA and DVSA, the answers GarageIQ gives and whether you tell us the fix worked. We use these to give you your answers, to keep your history and to make GarageIQ more accurate.

Payments

Stripe takes your payment. We never see or store your card details.

How you use the app

If you agree to analytics, we record the pages and screens you open, the features and buttons you use, which diagnostic mode you pick, how long steps take, how far you scroll, clicks that suggest something is not working and any errors on your screen. We use this to find where GarageIQ is confusing, slow or broken.

Our analytics never receives registrations, the faults your technicians type, the answers GarageIQ gives or your customers' details. Those stay in the GarageIQ database.

Keeping the service safe

We keep your login session, your browser type, basic device details and a scrambled, one-way version of your IP address. We use these to keep you logged in, to limit free use without an account and to spot misuse.

You need to give us your email address and garage details to have an account. Everything else is optional.

• Performing our contract with you for giving you the service, taking payment and sending service emails such as password resets.
• Taking steps before a contract for setting up your free trial, because you have asked to try GarageIQ.
• Legitimate interests for making GarageIQ more accurate using confirmed fixes, for preventing misuse, and for emailing you about GarageIQ if you left the marketing box ticked. For those emails we also rely on the "soft opt-in" in regulation 22(3) of the Privacy and Electronic Communications Regulations.
• Consent for analytics. You can withdraw it at any time.

Where we rely on legitimate interests, we have checked that our interest does not override your rights. You can object at any time.

We do not sell your information and we do not share it for advertising.

Your account and diagnoses are stored in the European Union.

Some processing happens outside the UK and Europe, with the safeguards UK law requires.

• Your account and diagnoses: while your account is open, then deleted within 30 days of you closing it.
• Trial email addresses: if you never create an account, 12 months, then deleted. If you do, it is deleted with your account.
• Analytics: 12 months, then deleted.
• Confirmed fixes: deleted with your account. We also keep a copy with every link to you and your garage removed, to keep GarageIQ accurate. That copy cannot be traced back to you.
• Invoices and other financial records: six years from the end of the accounting period, because the law requires it.

You can ask us to:

• give you a copy of the information we hold about you, including in a format you can take elsewhere
• correct information that is wrong
• delete your information
• limit how we use your information
• stop using your information, if you object to how we use it
• stop analytics or marketing emails, if you withdraw your consent

To do any of these, email us at hello@getgarageiq.com from the address on your account. We will reply within one month and there is no charge. We may ask you to confirm who you are first.

To stop marketing emails straight away, use the unsubscribe link in any of them. It does not affect your trial or your account.

If you are unhappy with how we have used your information, tell us first, with "Data protection complaint" in the subject line. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We use essential cookies to keep you logged in and the app working. They cannot be turned off without breaking the app.

Analytics only starts if you agree to it. If you do not, we collect no analytics about you and GarageIQ works exactly the same. You can change your mind at any time, and turning it off is as easy as turning it on.

GarageIQ also saves some things in your own browser (local storage) so they are there next time: your recent diagnoses, including registrations, your settings and your cookie choice. They are not cookies and they stay on that device, even after you log out. On a shared workshop computer, clear them from the History panel.

Cookie settings

GarageIQ suggests possible causes and fixes. It does not make decisions about you. A qualified technician always decides what work to do.

We use automatic checks to enforce trial limits and stop misuse. If one of them blocks you and you think it is wrong, email us and a person will look at it.

If you give a GarageIQ login to an employee or contractor, we collect information about their use of the service as described above, and this notice applies to them.

As their employer, you also need to tell your staff about any monitoring before it starts. We can give you wording to use. Just ask.

• Everything is encrypted in transit over HTTPS.
• Database rules mean each garage can only see its own information.
• Passwords are scrambled one way and never stored as written.

GarageIQ is a professional tool for qualified technicians and is not for anyone under 18.

If we make an important change, we will email you before it takes effect.